Shipping Policy
- When you order from Artisanal Abode’s website, ready-to-ship products will be shipped within 2 weeks of confirmation of the order. Orders with customization will be delivered between 4 – 6 weeks from the order confirmation date.
- The prices of our products are inclusive of basic shipping charges for pan-India deliveries.
- For international orders, shipping will be charged in addition to the prices of the products mentioned on the website. Shipping charges may vary depending on volume of items purchased, as well as method and location of delivery. To obtain a shipping quote, proceed to checkout and complete your purchase. You will receive a shipping quote via email and/or phone call within 48 hours of placing the order, for your approval. Orders will be considered complete upon approval of the shipping quote. International Orders are shipped on a DDU (Delivery Duty Unpaid) basis. Customs duties may apply to international purchases.
- Most deliveries take place between Monday to Saturday. You shall be notified about the delivery timeline once your shipment is ready for dispatch.
- The Courier Company/ Logistics partner may also get in touch with you to confirm the tentative date and the time of delivery. Since we do not have any direct control over such third party partners, we cannot guarantee that they will act only in a certain manner or whether they will carry out end-to-end communication regarding your order.
- Your order will be delivered within the premises of your apartment/home, or wherever it is physically possible to deliver the goods. Our partners are not equipped to deliver the goods to your doorstep for floors higher than the first floor. You are requested to arrange for manpower for heavier/bulkier products if they need to be delivered beyond the first floor.
- The delivery personnel are not obligated to open the packaging for you, as they are not employed by Artisanal Abode directly. You are requested to cooperate with the delivery personnel for the same. We urge you to report any defect in-transit or damage to the goods to the delivery personnel immediately by mentioning the same on the proof of delivery, as well as by written communication to Artisanal Abode. Return or exchange requests on products that have suffered in-transit damage and which have been reported at the time of delivery will be accepted within 7 days of such deliveries.
- We encourage you to study the sizes of the products before placing orders. Deliveries that are refused for not fitting though entryways will be the customers’ responsibility. Please note that any failed deliveries or extra charges borne by Artisanal Abode to complete such deliveries will be charged extra to the customer. We further request you to notify us about your unavailability in order to schedule the delivery at a date and time of your convenience.
- Artisanal Abode reserves the right to not deliver an order if we believe that the address of delivery is not secure. We will notify you regarding the same as soon as possible.
- On rare occasions and due to unavoidable circumstances, some products may be delivered outside the communicated timed windows.
Holding Cost/ Charges For Delayed Delivery
- Additional cost for holding your order will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.
- On your request, we will hold your order free of cost for 2 weeks post the order is ready for dispatch. Post this 2-week period, the additional ‘Holding Cost’ will be applicable on the month-to-month basis, and charged separately.
- Such additional charges on a monthly or pro rata basis will be communicated to you with a detailed breakup via email.
- The ‘Holding Cost’ will be calculated at the rate of 5% against the total value of the order, along with an additional 18% GST charged for this service. The same policy will also apply to partial orders withheld in our facility on your request.
- The ’Holding Cost’ will have to be cleared by the customer, before we dispatch your order from our warehouse.
Refund Policy
At Artisanal Abode, we take pride in the impeccable quality of our handcrafted furniture. We are committed to attention to detail, material, craftsmanship as well as customer satisfaction.
Ready-to-Ship Furniture
We urge you to report any defect in-transit or damage to the goods to the delivery personnel immediately by mentioning the same on the proof of delivery, as well as by written communication to Artisanal Abode. Return or exchange requests on products that have suffered in-transit damage and which have been reported at the time of delivery will be accepted within 7 days of such deliveries. Refund orders will only be accepted for the above stated reasons. Upon approval once the order is picked up from the customers’ home and received at our warehouse, the refund will be processed within 15 days. Processing of refund can take up to 30 days based on the location of pick up.
Custom Orders
Custom orders begin production immediately upon confirmation of order and are built as per your specifications. They strictly cannot be cancelled, changed, returned or refunded at any time.
Monogrammed / Personalized Orders
These items are considered similar to custom order items, and are non-cancelable, non-returnable and non-refundable.
Clearances / Sales
These sales are considered as final sales, and are hence non-returnable and non-refundable.
Note
Artisanal Abode reserves the right to restrict the orders of certain products, in cases of possible errors in the website prices, descriptions or images of certain products. In case of a replacement offered on such orders, the order or product will be replaced with the originally ordered item and cannot be changed against a variation/customization in the original order, or a different product.